We’re excited to take care of your lawn! Below is a simple outline of what you can expect from us — and what we need from you — so everything runs smoothly.

🌱 Weekly Mowing Schedule

• We mow once per week on the same scheduled day, weather permitting.
   
• If it rains on your scheduled day, we will move your service to the next day.
   
• If bad weather continues, we will keep pushing the schedule back until conditions are safe and dry enough to work.
   
• Weather delays do not cancel that week’s service — we will still complete it as soon as possible.
   

Need to skip a mow?

• Please give us at least 48 hours’ notice.
   
• If we do not receive enough notice and your service is already scheduled, the visit will be charged.
   

We plan routes in advance, so we appreciate the heads up!

• Payment is due within 15 days of receiving your invoice.
   
• Invoices not paid within 15 days may be subject to:

• A late fee of % per month (or $ flat late fee)
   
• Suspension of services until the account is brought current.
   
• We work hard to provide reliable service and appreciate timely payments to keep everything running smoothly.
   

To help us do our best work, we ask that you:

• Remove toys, lawn furniture, decorations, hoses, and other movable items from the yard.
   
• Clean up pet waste.
   
• Secure pets safely away from work areas.
   
• Make sure gates are unlocked.
   
• If you have sprinklers, please schedule them:
   
  • Early enough for the lawn to dry before we arrive, or
     
  • After we have completed service.
     

If the yard is not ready when we arrive, we may need to skip service or charge additional time.

If the grass is significantly taller than normal maintenance height, extra time and equipment may be required. In those cases:

• An overgrowth fee may apply.
   
• The lawn may need more than one visit to bring it back under control.
   

We take great care while servicing your property.

• If we cause damage, we will repair it or pay to have it repaired.
   
• Please notify us within 48 hours if you notice an issue.
   

We are not responsible for damage to hidden objects, unmarked irrigation lines, invisible fences, or pre-existing issues.

For larger jobs requiring a deposit:

• The deposit holds your spot on our schedule.
   
• We ask that you allow Top Shelf the opportunity to complete the scheduled work so your deposit can be applied.
   
• Deposit policies will be discussed at the time of booking.
   

Our service agreements are verbal and ongoing — no long-term contracts required.

• You may cancel service at any time.
   
• We simply ask for reasonable notice so we can adjust our schedule and avoid unnecessary charges.
   

• Reliable weekly service
   
• Clear communication
   
• Professional and respectful care of your property
   
• Prompt responses when possible
   

Our goal is to make your lawn look great without any stress on your end.

We truly appreciate your business and look forward to keeping your lawn looking Top Shelf!